Want to collab on a project, ask about our services, or simply check in on how we’re coping with the world’s inevitable demise? Fill in the form below and we’ll get back to you as soon as we’re done frolicking.
The artist practice consists of Loulou herself and Nathan. If you want to know more about who we are, click here.
Loulou João is part of Sad Solutions BV.
VAT number:
BE(0)787825288
Absolutely! Our art practice spans a wide range of creative fields, including 3D modeling, 3D illustration, animation, visual identity, branding, character design, ceramics, set design, textile, AR projects and much more.
If you have a project in mind, feel free to get in touch with us here.
To explore the full scope of our work, check out our portfolio.
We are based in Ghent, Belgium.
With our international experience, we collaborate on projects worldwide, bringing a global perspective to everything we create.
You’re always welcome to visit our studio! Please schedule your visit in advance through our contact form.
To stay updated on upcoming exhibitions and events we’re part of or organizing, subscribe to our newsletter.
Super sweet that you want to know more about what we do! Loulou has done many in the past (some are linked below). Please have a look and if you have more questions that have not been answered in the previous interviews feel free to reach out.
–> (English) It’s Nice That #1
–> (English) It’s Nice That #2
–> (English) Meta
–> (Dutch) Harper’s Bazaar
–> (Dutch) The Art Couch
–> (Dutch) Potloodcast
We currently have the following internship positions open:
–> Communication/ Social media Management
–> Animator
–> 3D Modelling
Yes! You can find a selection of our work, including prints, ceramics, knitwear and more in our online store and through select galleries and retailers.
Looking for something custom? Don’t hesitate to get in touch to discuss your idea.
Yes we do!
Please give us a shout and let us know what kind of products you are interested in.
By placing an order at Sad Solutions you are responsible for original shipping charges, all applicable custom import fees. This also applies to any shipments that are refused by you at delivery.
We provide tracked shipping only. When shipped, the order is out of our hands and into that of the postal companies. Please contact the postal companies for more information on delivery time, tracking, shipping issues…
Orders within the EU are shipped with BPost. For Belgium, expect a delivery time of approximately 24 hours. For the rest of the EU, delivery takes 2 to 5 business days.
Orders outside of the EU are shipped with DHL. These orders are delivered to you within 2 to 5 business days.
In the unlikely event of delay or loss in the post or by a courier, we will not be held liable under any circumstances for consequential loss resulting from third party actions but will always do our utmost to help in these circumstances.
We ship from Belgium (Europe). If you are outside of the EU you may be charged with customs.
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from Sad Solutions, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Sad Solutions. This amount will be deducted from your merchandise refund. In the instance the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Most of our products are custom made to order and / or artworks. We do not offer returns or refunds on these products.
With an exeption on damaged items: please inspect your order upon reception within 48 hours and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
For more information check out our terms and conditions.
Personal identification information: name, email address, phone number and address.
You directly provide Sad Solutions BV with most of the data we collect. We collect data and process data when you:
— Register online to place an order for any of our products or services.
— Voluntarily subscribe to our newsletter via our website.
— Use or view our website via your browser’s cookies.
Our Company may also receive your data indirectly from the following sources:
— Sales of artworks and products through galleries or shops.
Our Company collects your data so that we can:
— Process your order and manage your account.
— Email you with special offers on other products and services we think you might like.
We won‘t share your data other companies so that they may offer you their products and services.
Sad Solutions BV securely stores your data at a local and private server located on company property.
Marketing
Loulou João would like to send you information about products and services of ours that we think you might like.
You have the right at any time to stop Loulou João from contacting you for marketing purposes.
Sad Solutions BV would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
— The right to access. You have the right to request Sad Solutions BV for copies of your personal data. We may charge you a small fee for this service.
— The right to rectification. You have the right to request that Sad Solutions BV correct any information you believe is inaccurate. You also have the right to request Sad Solutions BV to complete the information you believe is incomplete.
— The right to erasure. You have the right to request that Sad Solutions BV erase your personal data, under certain conditions.
— The right to restrict processing. You have the right to request that Sad Solutions BV restrict the processing of your personal data, under certain conditions.
— The right to object to processing. You have the right to object to Sad Solutions BV’s processing of your personal data, under certain conditions.
— The right to data portability. You have the right to request that Sad Solutions BV transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via our contact page.
Cookies are text files placed on your computer to collect standard Internet of information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
We use cookies to store ordering information needed to make shopping carts work, instead of forcing the user to remember all the items the user put in the shopping cart.
Our Company uses functionality cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on January 1st, 2026.
If you have any questions about Sad Solutions BV’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via the contact form.
Should you wish to report a complaint or if you feel that Sad Solutions BV has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office:
https://www.dataprotectionauthority. be/citizen
This website is operated by sad solutions bv. Throughout the site, the terms “we”, “us” and “our” refer to sad solutions bv. Sad solutions offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on wordpress. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall sad solutions, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at info@louloujoao.com
Most of our products are custom made to order. We do not offer returns on these products. (with an exeption on damaged items: please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.) We also don’t accept returns on sale items or gift cards.
On our other products we do offer returns.
On these items we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Any returned items will be refunded immediately minus the cost of the initial postage fee.
Our customers are also responsible for the postage fee applicable for the return of the item.
Any faulty items must be returned to us before a replacement or refund is provided. If you do send items back then please use a secure postage method, so that you can trace where the package is. The item is your responsibility until we receive it.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Certain types of items cannot be returned or refunded, these include Custom Print Orders. Unfortunately, we cannot accept returns on sale items or gift cards.
Please get in touch if you have questions or concerns about your specific item.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded.
